TERMS OF SERVICE

Orders

  • Our software does not allow us to make manual adjustments to finalized purchases.  All orders will be processed and shipped as originally placed.
  • Customers are responsible for providing an accurate shipping address.  To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.  
  • Belairen is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
  • All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
  • Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.


Shipping

  • Orders are shipped to the provided shipping address listed under customer’s account.  
  • Belairen is not responsible for packages delivered to mistyped or invalid address.  
  • All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
  • Customer’s funds will be transferred to store credit.
  • Customer's are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses
  • Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.
  • Please allow 10 business days for orders to be shipped during holidays 
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Domestic orders/shipping

  • Orders are generally received within 7 business days after date of fulfillment.
  • Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
  • Items sold during Black Friday and Cyber Monday may take up to 10 business days to ship, please be patient tracking numbers may take up to 10 days to be generated and sent to your email address.